Website transfer needs to be smooth and an ideal hosting transfer would not cause any downtime for your website. If you want to transfer your hosting from another website to us, please contact our support and they will assist you to transfer your hosting to us. In order to do a transfer without downtime, your old hosting should be active too. Once your website files have been transferred to us, then you can point your domain to our server by changing your domain nameserver to our nameserver. After the new nameserver has been set, some of the visitors will start to see the website from our server and other visitors will still see the website from the previous server. This is due to DNS propagation and it should take up to 24 hours for the DNS propagation to be completed everywhere. That’s why it is ideal to keep your previous server active till 48-72 hours after the transfer to avoid any kind of downtime.
Here is some guideline on how to request a transfer for your cPanel shared hosting account.
